COVID-19

COVID-19: A Message from our Founders 

To our entire True North family, we hope that everyone is staying safe and healthy during the COVID-19 pandemic. This unprecedented situation has been very difficult on all of us, however, it has also revealed a sense of community unlike anything we have witnessed before. It has been truly inspiring to see everyone rally together as we face this challenge united.

As of Tuesday, May 20, 2020 our Directors have made the difficult decision to suspend all of our regularly scheduled 2020 summer day camps. Based on the recent announcements by the City of Toronto as well as other health officials, True North is unable to operate any of our locations in Toronto, Etobicoke, or Markham.  All families that were registered for any of our programs that have been cancelled were contacted directly.

Thank you very much for all of the supportive and encouraging messages we have received - we miss all of our campers and young athletes! We are passionate about what we do, and the programs that we run; however, we have incredible respect for the messaging received from public health and the importance that social distancing plays in flattening the curve. 

Now the good news! True North is excited to launch our new program for summer 2020: True North Mini Camps

We will also be running T-Ball Instructional Leagues in the fall: T-Ball Instructional Leagues!

As many families have, understandably, reached out to us regarding our plans for our upcoming programs, please find below several Frequently Asked Questions. Feel free to contact our office should you have any questions or concerns - we would be happy to discuss further: 416-619-1224 / info@truenorthcamps.com.

Stay safe and stay home!

The True North Team

 

Frequently Asked Questions (last updated August 23, 2020)

Unfortunately with the current ongoing pandemic our fall and winter schedules are very much up in the air.  We are running a few T-Ball instructional Leagues while we are still able to take advantage of the nice weather.

We are awaiting word from our indoor facilities as to whether we will be allowed to run programs or not.  If we are able to launch any indoor fall / winter programs, we will email all families with the details and schedule.

If you would like to receive an email update please join our mailing by filling out the form below:

Our cancellation policy for our fall instructional leagues can be found below:

  • Cancellations by Participants - In the event a participant would like to cancel their registration in a fall t-ball league program, whether before or after the program has started, a full credit for the amount paid (or pro-rated if the program has already started) will be provided. No refunds will be provided to cancellations requested by participants at any time.
  • Cancellations by True North - In the event True North has to cancel all or part of a program, for any reason whatsoever, the following credit / refund policy will apply:
    • Partial session cancellation (i.e. inclement weather presents itself mid-way through a session one week) = no credits or refunds provided
    • 1 - 2 full sessions cancelled = a credit for the cancelled sessions will be provided
    • 3 - 5 full sessions cancelled = families can elect to receive either a credit or refund for the cancelled sessions

True North is a small business that is still owned by the four founders who originally started the camp as a passion project 14 years ago. While we have grown in the past several years to expand the sports and programs that we offer, we remain a highly seasonal business. As like many other small businesses, we have been materially impacted by the cancellation of our programs arising from the COVID-19 pandemic, which has resulted in us unfortunately having to lay off our incredible clinic staff. While we have been working tirelessly with our partners and vendors to assist in lowering expenses during this time, there are some costs that are simply unavoidable (including expenses such as office / storage rent, utilities and telecommunications, wages for full-time staff, administrative services such as website hosting, registration system, etc). We are evaluating all government relief aid available, including wage subsidies and small business loans to assist us in weathering this storm.

At this time, we are providing families a full credit for any cancelled registrations (all families were contacted directly regarding any program cancellations). These credits never expire and are transferrable amongst siblings. We will also honour the price you paid in 2020 for the same (or similar) program in 2021 and offer you early access to registering for our 2021 programs.

While we are offering credits in an effort to ensure that this pandemic does not irreversibly damage the viability of True North, it is not our intention to add to any hardship faced by our camp families during these uncertain times. Should a credit not be a viable option for your family due to financial constraints arising from COVID-19, please contact us to discuss other options. 

Providing credits for our future programs is our best chance at protecting True North as a small business during this difficult economic time. We thank you in advance for your understanding of the difficult position we are currently facing. 

As of Tuesday, May 20, 2020 our Directors have made the difficult decision to suspend all of our 2020 summer day camps. Based on the recent announcements by the City of Toronto as well as other health officials, True North is unable to operate any of our locations in Toronto, Etobicoke, or Markham.

We have also cancelled or rescheduled all Winter & Spring Clinics and Leagues, March Break Camp and Spring Training. All families registered in these programs have been contacted directly.

Yes! We are offering private Mini Camps - click here for more information.

Our office staff were working hard during the spring to create free resources for our camp families to keep your kids active throughout social distancing. Please refer to our At-Home Activities page for games and drills you can do at home. 

Unfortunately, we are no longer hiring for any positions for summer 2020. If you are interested, please stay tuned for 2021!

Please visit our Join Our Team page for more information.