COVID-19 Policies (last updated October 15, 2021)
Frequently Asked Questions (last updated October 15, 2021)
We are running a handful of programs this fall, a full schedule can be found here. Unfortunately due to the COVID-19 virus it has been difficult to secure facilities therefore we are not offering as many programs as we might normally. We are constantly looking to add to our schedule.
If there happens to be a COVID-19 outbreak at one of our programs we'll be providing parents with a prorated refund for the number of sessions cancelled.
More about our cancellation policy can be found online here
We would love for you to register your child for our programs. However, we recognize the drop-off only nature of the program may be difficult for some of our younger campers and since the program is much shorter and less often than our summer camps it may be more difficult for them to adjust to the environment. We'll do our best to make them feel right at home, we have added an extra staff to these drop-off programs for the 4-6 age group to try and aid with home sickness/separation anxiety. Ultimately the answer comes down to if you think your child will be okay if you drop them off and leave?
Please call our office at (416) 619-1224 if you'd like to discuss the program further and what it is going to look like.
Unfortunately we feel that we are unable to delivery the same quality of programming virtually. Therefore, we have decided not to offer any virtual programs. Please refer to our At-Home Activities page that we created at the peak of the pandemic for games and drills you can do at home.
We are looking to hire staff for our year round programs. We normally start hiring for our summer camps in January.
Please visit our Join Our Team page for more information.
True North is a small business that is still owned by the four founders who originally started the camp as a passion project 14 years ago. While we have grown in the past several years to expand the sports and programs that we offer, we remain a highly seasonal business. As like many other small businesses, we have been materially impacted by the cancellation of our programs arising from the COVID-19 pandemic, which has resulted in us unfortunately having to lay off our incredible clinic staff. While we have been working tirelessly with our partners and vendors to assist in lowering expenses during this time, there are some costs that are simply unavoidable (including expenses such as office / storage rent, utilities and telecommunications, wages for full-time staff, administrative services such as website hosting, registration system, etc). We are evaluating all government relief aid available, including wage subsidies and small business loans to assist us in weathering this storm.
At this time, we are providing families a full credit for any cancelled registrations (all families were contacted directly regarding any program cancellations). These credits never expire and are transferrable amongst siblings. We will also honour the price you paid in 2020 for the same (or similar) program in 2021 and offer you early access to registering for our 2021 programs.
While we are offering credits in an effort to ensure that this pandemic does not irreversibly damage the viability of True North, it is not our intention to add to any hardship faced by our camp families during these uncertain times. Should a credit not be a viable option for your family due to financial constraints arising from COVID-19, please contact us to discuss other options.
Providing credits for our future programs is our best chance at protecting True North as a small business during this difficult economic time. We thank you in advance for your understanding of the difficult position we are currently facing.
To see our Cancellation Policy for upcoming programs (Summer 2021), please refer to our Cancellation Policies page.
Our kids has the best week with Sienna! They ran to camp every morning and were in a great mood every day. It was a huge success for us and also gave us a break every morning from the kids - the first time since March 12th!