Banner Icon Cancellation Policies

Cancellation Policies 

Please select Summer, Winter, Fall/Spring, or Mini Camps above for a detailed Cancellation Policy for each program.

Mini Camps:

Cancellations by Participants:

In the event of a cancellation of a Mini Camp program by a host family, for any reason, all fees paid are non-refundable. While the number of participants within your Mini Camp may change between the date of payment and the start of the Mini Camp, the fees for the program are a flat rate and therefore, no adjustments will be made to the price. Should you wish to replace or add a participant to your Mini Camp after registration has already occurred, contact our office for assistance.

Except as otherwise set out below, no refunds or credits will be provided to a participant who misses part or all of a Mini Camp.

Please note that there are no fees to transfer your Mini Camp week but it is unlikely that we will be able to accommodate a transfer based on the current demand and capacity of our Mini Camp programs.

Cancellations by True North:

If True North has to cancel a Mini Camp before the program commences due to, but not limited to, any of the following reasons, all fees paid will be fully refunded:

  • A staff member is unable to work the Mini Camp and True North is unable to provide a replacement staff
  • Public health restrictions change such that we are no longer allowed to run the Mini Camp

If a Mini Camp is cancelled by True North after it has already started (which would occur, for example, if anyone in the Mini Camp were to test positive or be suspected of having COVID-19), a prorated refund will be provided for any fees paid.

Inclement Weather:

In the event of inclement weather, we will be providing prorated credits only if there are 2 or more camp days cancelled due to weather – no credits or refunds will be otherwise provided due to weather cancellations.